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Privacy Policy

This privacy policy explains how golden-star-casino-canada on golden-star-casino-ca.com collects, uses, and protects personal information of players and website visitors. It applies to all individuals accessing our services, including account holders and casual visitors. The policy is effective as of November 6, 2025.

Who We Are

OBSERVE: Golden-star-casino-canada is operated by Dama N.V., a company registered in Curaçao. Our headquarters are located at Scharlooweg 39, Willemstad, Curaçao (Registration No. 152125). We are licensed by the Curaçao Gaming Control Board (License No. OGL/2023/174/0082) and, for certain operations, by the Estonian Tax and Customs Board (Licenses HKT000017 and HKL000425, entity: KingsWin Online OÜ, Reg. No. 11535738).

EXPAND: Our Data Protection Officer (DPO) oversees privacy and data matters. For any privacy-related queries or concerns, you may contact the DPO or our data protection department as follows:

REFLECT: All correspondence related to privacy matters should reference your account details (if applicable) and nature of your request for prompt handling.

What Personal Data We Collect

OBSERVE: golden-star-casino-canada collects personal and technical data from users of golden-star-casino-ca.com for legal, operational, and security reasons.

  • Personal Identification Data: Full name, date of birth, email address, phone number, residential address, government-issued identification documents.
  • Account and Gaming Data: Username, betting history, transaction records, account balances, game activity logs, communication records (chat, support tickets).
  • Technical Data: IP address, device type, browser information, operating system, usage logs, geolocation data (subject to consent and device settings).
  • Payment Data: Payment card details, e-wallet identifiers, bank account information, transaction history (collected via secure payment partners; sensitive data is not stored on our servers beyond legal retention requirements).
  • Behavioral Data: Clickstream data, website navigation patterns, marketing preferences, response to offers and campaigns.
  • Cookies and Similar Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies (see "Cookies & Tracking Technologies" section for details).

REFLECT: Collection of specific data types is governed by applicable laws and is limited to what is necessary for providing and improving our services, as well as fulfilling regulatory and contractual obligations.

Legal Basis for Processing

OBSERVE: Data processing by golden-star-casino-canada aligns with Canadian privacy laws and international best practices for online gambling operations.

  1. User Consent: We obtain explicit consent for processing non-essential data, such as marketing preferences and use of certain cookies. Consent may be withdrawn at any time.
  2. Contract Fulfillment: Processing is necessary for the performance of our contract with you, including account creation, identity verification, transaction processing, and provision of gaming services.
  3. Legitimate Interests: We process data for legitimate business purposes, such as fraud prevention, IT security, service improvement, and internal analytics, ensuring that these interests do not override your fundamental rights and freedoms.
  4. Legal Obligations: We are required by law to process and retain certain data for compliance with anti-money laundering (AML), know-your-customer (KYC), responsible gambling, and tax reporting regulations in all applicable jurisdictions.

REFLECT: Where multiple legal bases apply, we ensure that your rights are respected and that processing is limited to the minimum necessary for each purpose.

Regional Compliance Note: CA-specific adaptation ensures full alignment with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and regional gaming authority standards.

Purpose of Processing

OBSERVE: Personal data is processed by golden-star-casino-canada exclusively for legitimate, specified, and clearly communicated purposes.

  • Provision of Casino Services: To create and manage your account, process deposits/withdrawals, verify identity, and deliver gaming services.
  • Compliance and Security: To fulfill legal and regulatory obligations (KYC, AML, responsible gaming), detect and prevent fraud, and ensure platform security.
  • Service Improvement: To analyze usage, monitor performance, and enhance user experience through feedback and behavioral analytics.
  • Marketing and Promotions: To send promotional offers, newsletters, and personalized content, subject to your consent and communication preferences.
  • Analytics and Research: To conduct statistical analysis, improve products/services, and develop new offerings, always using aggregated or pseudonymized data where possible.

REFLECT: Data is never processed for purposes incompatible with those communicated here, and any new purposes will be notified in advance in accordance with legal requirements.

Disclosure & Sharing

OBSERVE: We share your data only with trusted third parties and strictly in accordance with legal and contractual requirements.

  • Payment Partners: Data shared with licensed payment providers and financial institutions for deposit/withdrawal processing.
  • Service Providers: IT, hosting, analytics, and customer support partners under strict confidentiality agreements and data protection obligations.
  • Regulators and Law Enforcement: Disclosure as required by law or regulatory authorities (e.g., Curaçao Gaming Control Board, Estonian Tax and Customs Board) for compliance, auditing, or investigation purposes.
  • Affiliates and Group Companies: Limited sharing with parent or subsidiary companies (Dama N.V., KingsWin Online OÜ) for operational purposes and legal compliance, always subject to equivalent protection measures.
  • Advertising Networks: Data shared with third-party ad networks and partners for targeted marketing, only with your explicit consent.

REFLECT: All third-party recipients are contractually required to protect your data and process it only as instructed by golden-star-casino-canada.

International Transfers

OBSERVE: User data may be transferred to and processed in jurisdictions outside Canada, including Curaçao, Estonia, and the European Economic Area (EEA), for operational, support, and compliance purposes.

  • Data Destinations: Data may be stored and processed in Curaçao (headquarters), Estonia (regional offices), and other countries where our partners or service providers operate.
  • Protection Guarantees: We implement robust safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, and require all partners to comply with data protection standards equivalent to those in Canada and the EEA.
  • Additional Measures: Where required, supplementary technical and organizational measures are in place to ensure data security and rights protection.

REFLECT: You may request additional information on international transfers and obtain copies of relevant protection mechanisms via our contact channels.

Regional Compliance Note: All transfers comply with PIPEDA and, where applicable, GDPR standards.

Data Retention

OBSERVE: golden-star-casino-canada retains personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory obligations.

  1. Account Data: Retained for the duration of your account's active status and up to 5 years after account closure or last user activity, in accordance with AML/KYC requirements.
  2. Transaction and Payment Records: Kept for a minimum of 5 years following the last transaction to satisfy legal retention obligations.
  3. Technical and Behavioral Data: Retained for up to 2 years, unless required for ongoing investigations or dispute resolution.
  4. Marketing Preferences: Maintained until consent is withdrawn or data is no longer relevant.
  5. Deletion Criteria: Data is securely deleted or anonymized upon user request (where permissible), expiration of statutory retention periods, or when processing purposes are fulfilled.

REFLECT: All data retention practices are periodically reviewed to ensure compliance with evolving legal requirements and best practices.

Your Rights

OBSERVE: As a user of golden-star-casino-ca.com, you have the following rights under applicable Canadian privacy law (PIPEDA) and, where relevant, EU GDPR standards:

  • Access: Request information about the personal data we hold about you and obtain a copy of such data.
  • Rectification: Request correction of inaccurate or incomplete personal data.
  • Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal and regulatory retention requirements.
  • Restriction of Processing: Request limitation of data processing in specific circumstances (e.g., legal disputes, data accuracy challenges).
  • Objection: Object to the processing of your personal data for certain purposes, including direct marketing.
  • Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another provider where technically feasible.
  • Withdrawal of Consent: Withdraw your consent to processing for marketing or non-essential purposes at any time, without affecting the lawfulness of prior processing.

How to Exercise Your Rights

  1. Submit a Request: Contact our Data Protection Officer by email ([email protected]), via our contact form, or by postal mail. Please include your account details and specify the right you wish to exercise.
  2. Verification: We may require Identity verification to protect your data from unauthorized access or changes.
  3. Response Times: We respond to all valid requests within 30 days. Complex or multiple requests may take up to an additional 30 days, with notification provided.
  4. Cost: Exercising your rights is free of charge, except where requests are manifestly unfounded or excessive, in which case a reasonable fee may apply.

REFLECT: If you are dissatisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada or, if applicable, to EU supervisory authorities.

Regional Compliance Note: This section aligns with Canadian privacy law (PIPEDA) and incorporates GDPR standards where relevant. Mexican privacy law references are not applicable to the CA jurisdiction.

Cookies & Tracking Technologies

OBSERVE: golden-star-casino-canada uses cookies and similar technologies to ensure full functionality of golden-star-casino-ca.com and improve user experience.

  • Session Cookies: Essential for secure user authentication and navigation during each session; deleted upon browser closure.
  • Persistent Cookies: Store user preferences and login details for future visits; remain on your device for defined periods or until manually deleted.
  • Third-Party Cookies: Used by analytics and advertising partners (e.g., Google Analytics) to gather aggregated data and deliver targeted advertising, subject to your consent.

Cookie Management

  1. Browser Settings: Most browsers allow you to manage or disable cookies through settings.
  2. Internal Controls: You can adjust your cookie preferences via the website's cookie consent panel on golden-star-casino-ca.com.
  3. Impact: Disabling essential cookies may affect website functionality or restrict access to certain features.

REFLECT: For more information on our use of cookies or to update your preferences, please visit our Cookie Policy or contact support.

Data Security

OBSERVE: We implement advanced technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

  • Encryption: All data transmitted via golden-star-casino-ca.com is protected by TLS 1.2+ encryption. Sensitive data is encrypted both in transit and at rest.
  • Access Controls: Multi-factor authentication, role-based access controls, and strict internal policies limit access to personal data to authorized staff only.
  • Security Audits: Regular third-party security assessments and vulnerability scans in accordance with international standards (ISO 27001, SOC 2 where applicable).
  • Staff Training: Comprehensive data protection and privacy training for all staff handling personal data.
  • Incident Response: Documented response procedures for security incidents, including prompt notification to affected users and regulators as required by law.

REFLECT: Our data security practices are regularly reviewed and enhanced to address emerging threats and regulatory developments.

Complaints & Contacts

OBSERVE: golden-star-casino-canada is committed to addressing all privacy-related inquiries and complaints in a timely and transparent manner.

  1. Contact Channels: You may contact our Data Protection Officer (DPO) via:
  2. Complaint Procedure:
    1. Submit your complaint with relevant details (account information, nature of concern).
    2. We will acknowledge receipt within 5 business days and aim to resolve your issue within 30 days.
    3. If you are unsatisfied with our response, you may escalate to the appropriate supervisory authority.
  3. Supervisory Authorities:

REFLECT: We strive for amicable resolution but you retain the right to seek external recourse if you believe your rights have been infringed.

Updates

OBSERVE: This privacy policy may be updated periodically to reflect changes in legal requirements or operational practices.

  • Notification Procedures: Material changes will be communicated via email, prominent website banners, and account dashboard alerts at least 30 days in advance of effective date.
  • Version Control: The current version is identified at the top of this policy. Last updated: November 6, 2025.
  • Changelog: Significant amendments will be summarized in a changelog accessible via the privacy policy page.
  • User Options: You may object to changes or close your account if you do not agree with updated terms, with no penalty or loss of funds.

REFLECT: We encourage you to review this policy regularly. Continued use of golden-star-casino-ca.com constitutes acceptance of the latest policy terms.