Contact Us

OBSERVE: The provision of accurate, accessible, and legally compliant contact information is mandatory for all licensed online gambling operators serving Canadian users (excluding Ontario), as required by anti-money laundering, player protection, and dispute resolution regulations. Golden-star-casino-canada, operating exclusively through golden-star-casino-ca.com, must ensure the transparency and effectiveness of its user communication channels, integrating all corporate, licensing, and regulatory data according to the latest (2025) industry standards.

EXPAND: Beyond basic accessibility, Canadian and international compliance frameworks (including the Curaçao Gaming Control Board and Estonian Tax and Customs Board) require the clear publication of support contacts, escalation processes, legal entity details, and explicit user rights regarding communications. Implicit obligations include the disclosure of office locations, responsible gambling contacts, and protection against unauthorized data handling, with emphasis on regional adaptations for Canadian users.

REFLECT: This contact section integrates all mandatory data points, legal disclaimers, and user protections, ensuring that golden-star-casino-canada, via golden-star-casino-ca.com, fulfills its obligations to players, regulators, and corporate stakeholders. The content is structured for maximum clarity, accessibility, and legal defensibility, in line with CA requirements and international best practices.

How to Contact Golden-Star-Casino-Canada (System 1/2 CCoT Optimized)

Support Email: For all inquiries related to account management, responsible gambling, or technical support, contact [email protected]. This email address is exclusively for customers using the golden-star-casino-ca.com platform.
Contact Form: Users may access the secure contact form directly at https://golden-star-casino-ca.com/contact. All communications are protected under applicable privacy and player protection laws.
Live Chat: For real-time assistance, customers may use the 24/7 live chat service at https://golden-star-casino-ca.com/livechat. This channel is monitored continuously by trained support staff.
Corporate Headquarters: All official correspondence should reference the registered address: Scharlooweg 39, Willemstad, Curaçao. Regional representation is also maintained in Estonia (see licensing details below).

Legal Information and Licensing (System 2 + LoT Structured)

Corporate Identity & Registration:
- Operator: golden-star-casino-canada (Dama N.V., Legal Entity Type: N.V., Founded: 2012)
- Registered Address: Scharlooweg 39, Willemstad, Curaçao
- Company Registration Number: 152125
Licensing & Regulatory Oversight:
- Curaçao Gaming License:
  - License Number: OGL/2023/174/0082 (Valid until 2025)
  - Issuing Authority: Curaçao Gaming Control Board (GCB)
- Estonian Gambling License:
  - License Numbers: HKT000017, HKL000425 (Valid until 2025)
  - Issuing Authority: Estonian Tax and Customs Board
  - Entity: KingsWin Online OÜ (Registration Number: 11535738)
Jurisdictional Scope & Regional Presence:
- Primary service region: Canada (excluding Ontario), via golden-star-casino-ca.com
- International offices: Estonia (regional), Curaçao (headquarters)
- Parent company: Dama N.V.; select operations under KingsWin Online OÜ

User Communications: Procedures and Protective Clauses (System 2 Analysis)

Response Commitment:
- All inquiries submitted via email, contact form, or live chat will receive an initial response within one business day. For urgent matters, live chat is available 24/7 for immediate assistance.
- Golden-star-casino-canada ensures that all communications are handled in accordance with applicable privacy, anti-money laundering, and consumer protection laws.
Data Protection & Privacy:
- Personal data provided through any contact channel is processed exclusively for the purpose of resolving customer requests, in full compliance with Canadian privacy statutes and GDPR-equivalent standards.
- No contact information will be shared with third parties except as required by law or for regulatory compliance.
Dispute Resolution Mechanism:
- Users dissatisfied with the resolution provided via standard support channels may request escalation to a compliance officer, with written responses provided within a reasonable timeframe, not exceeding 15 business days from the date of escalation.
- For regulatory disputes, users may contact the Curaçao Gaming Control Board or Estonian Tax and Customs Board, referencing the relevant license numbers listed above.

Contact Form (System 1 with Integrated Legal Notices)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Notice: By submitting a contact request to golden-star-casino-canada through golden-star-casino-ca.com, you consent to the processing of your data for support and compliance purposes, in accordance with all applicable Canadian and international privacy regulations. All communications are subject to monitoring for regulatory compliance and player protection.

Regional Compliance Note: Golden-star-casino-canada is not authorized for Ontario residents. All communication channels and dispute processes are provided in compliance with Canadian (excluding Ontario), Curaçao, and Estonian gambling regulations as of 2025. Users are advised to retain records of all correspondence for reference in the event of a dispute or regulatory inquiry.